Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at brian@reddragonfly.world. Returns must be sent to 788 110th Ave NE, N2505, Bellevue, WA 98004, United States.

If your return is accepted, we’ll send you a free return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can contact us with any return question at brian@reddragonfly.world.

Damages and issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Contact us if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive a replacement is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you after we receive and inspect your return. If the refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at brian@reddragonfly.world.