Shipping policy
Last updated: September 14, 2026
1. Where we ship
Red Dragon Fly currently ships physical products only to eligible addresses in the United States. We do not ship physical orders internationally.
Eligible destinations: all 50 US states, US territories, PO boxes and APO/FPO/DPO addresses. Available options are displayed at checkout before payment. Contact us if your address is not accepted.
2. Shipping charges
Standard shipping is $8.95 per order unless an eligible promotion changes that amount. The final shipping charge and any applicable taxes are displayed before you complete the order.
The current complimentary Standard shipping offer applies to eligible US orders, with no minimum purchase, and covers shipping rates up to $8.95. The unique code activates when the offer email is sent, expires 30 days later, and cannot be combined with other discounts.
3. Processing and delivery estimates
Standard shipping: 3-4 business days.
If a product has a different lead time or is a preorder, that information will be displayed before purchase.
We ship from 788 110th Ave NE, N2505, Bellevue, WA 98004, United States. Red Dragon Fly packs and dispatches orders manually from this location. Delivery dates are estimates unless a specific guaranteed service is expressly offered.
4. Tracking and separate shipments
We will email a dispatch update and tracking information for Standard orders to the email address used for the purchase.
If an order is sent in more than one parcel, we will explain the separate shipments and any applicable charges before charging you. We will not add an undisclosed shipping charge after purchase.
5. Delays and cancellation
If we cannot ship within the time promised, we will provide the required delay notice, explain the revised shipping expectation, and offer the cancellation and refund choices required by law. If no shipping time was promised, we will follow the applicable default shipping deadline.
Where consent to a delay is required, we will request it. If you decline a delay or we cannot lawfully continue the order without your consent, we will cancel the affected order and issue the required refund promptly.
Once a physical order has left our warehouse, the original shipping charge is not refunded for an ordinary change-of-mind return. The Returns, Refunds and Cancellation Policy explains the free return label and $5 restocking fee. This does not remove remedies for defective or incorrect goods, delivery failures or refunds required by law.
6. Address changes, loss, and damage
Please check your delivery address before paying. Contact us promptly if it needs to change. We cannot promise an address change after an order has entered fulfillment.
If tracking shows delivery but you have not received the parcel, or if goods arrive damaged, contact us with your order number. We will investigate with the fulfillment provider or carrier and explain the available replacement or refund. Please keep packaging and photographs where practical.
We may ask for reasonable assistance with an investigation, but we do not automatically transfer all responsibility to you when a parcel is handed to a carrier.
7. Digital purchases and mixed orders
Digital videos and courses do not require physical shipping. Access is provided through the method described before purchase. A mixed order may contain digital access and physical items; shipping charges apply only as described for the physical portion.
8. Contact
Email brian@reddragonfly.world or call +1 425-666-9151 with shipping questions. Include your order number, but do not email complete payment-card details.